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Return policy

We at Artic Design want to guarantee your satisfaction. If for some reason, you are not satisfied with your order you can return the products and receive back the price of the items returned. Please inform Artic Design within 14 days (according to the European Union E-commerce directive) from the date you received the order and before you proceed shipping back the products.

Returning the goods is not possible in following cases: Company orders and special and tailor-made orders.

Conditions of return

Please return the items unused and in the original packaging. Refunds can only be issued for items in resalable condition. The items you want to return must be handed over to the courier for return shipment within 14 days from the date of receiving the order. The Customer is responsible for paying all the costs related to the returning of the products. The shipment is also on the responsibility of the Customer until it has been received by Artic Design. If the Customer returns any damaged items, which are not packed correctly or are incomplete, Artic Design reserves the right to refuse reimbursement.

Repayment will take place within 10 (ten) days from the date on which Artic Design will receive the goods.